Help Center

Cancellation 4

• How can I cancel my booking?
• Does the hotel charge a cancellation fee?
• Can I cancel or change a non-refundable booking?
• Where can I find the cancellation policy of my booking?

Booking Details 3

• How can I get an invoice?
• I can't find my confirmation email
• What documents do I need to check in?

Special Requests 5

• I'll be arriving late, is that a problem?
• Is it possible to get a crib or extra bed for a child?
• Request early check in/late check out
• Special request to the hotel
• I would like to request a Double/Twin bed

Modifications 3

• Is it possible to change the dates of my booking?
• How can I change the guests' names?
• Can I change the room type booked?

Payments 6

• What methods of payment are accepted?
• Can I pay for my booking upon arrival?
• Who will charge my credit card?
• What currency will I be charged?
• How can I ensure that the details of my credit card are secure?

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Prices 3

• What fees and taxes are included in booking prices?
• Is the room price final or do you charge a booking commission?
• What is included in the price?

Room Types 3

• Does the room include an extra bed?
• Does the room have a Double or Twin bed?
• The room I booked is not exist at the hotel

Hotel Facilites 3

• How do I know whether the hotel provides parking facilities?
• How do I know if the hotel is pet-friendly?
• Is WIFI free at the hotel?

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