Help Center

Cancellation 4

• How can I cancel my booking?
• Does the hotel charge a cancellation fee?
• Can I cancel or change a non-refundable booking?
• Where can I find the cancellation policy of my booking?

Booking Details 3

• How can I get an invoice?
• I can't find my confirmation email
• What documents do I need to check in?

Special Requests 5

• I'll be arriving late, is that a problem?
• Is it possible to get a crib or extra bed for a child?
• Request early check in/late check out
• Special request to the hotel
• I would like to request a Double/Twin bed

Modifications 3

• Is it possible to change the dates of my booking?
• How can I change the guests' names?
• Can I change the room type booked?